Events/Floral Events & Parties:  Refunds are available for cancellations made at least 14 days prior to the scheduled event. Cancellations requested less than 14 days before the event are not eligible for a refund.*. Exceptions may be considered for special circumstances at the sole discretion of Paolo Ragusa Design. To request a refund, customers must submit a written request by email, include order details and a photo of the flowers received, and await confirmation. Refunds will be processed according to the original payment method. Non-refundable fees may apply as specified at the time of booking.

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*Events and large orders will require a deposit and incremental payments leading up to the day of the event/order completion, and refunds of portions of deposits may be granted, depending on circumstances and resources already expended on the event or order by Paolo Ragusa Design.